# Amplitude: Missing New User Start Time Data in Charts

> Amplitude status incident “Missing New User Start Time Data in Charts” on 2017-11-20: impact minor (vendor’s label), 19 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/amplitude/incidents/d3sfdks00twb
Last updated: 2017-11-21T18:19:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-11-20 23:34 UTC · Resolved: 2017-11-21 18:19 UTC · Duration: 19 h
- Updates: 1
- [Vendor status page: https://status.amplitude.com/incidents/d3sfdks00twb](https://status.amplitude.com/incidents/d3sfdks00twb)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)

## Timeline of updates

- **resolved** 2017-11-21 18:19 UTC: Our batch processes have completely caught up and this issue has been resolved completely. No data was lost.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Amplitude, started 2017-11-20 23:34 UTC, resolved after 19 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/amplitude/incidents/d3sfdks00twb
- Citation: Amplitude, “Missing New User Start Time Data in Charts” (2017-11-20 23:34 UTC). Archived by Rewindex: https://rewindex.com/company/amplitude/incidents/d3sfdks00twb (CC BY 4.0).
- Markdown link: `[Amplitude: Missing New User Start Time Data in Charts (2017-11-20)](https://rewindex.com/company/amplitude/incidents/d3sfdks00twb)`


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Canonical: https://rewindex.com/company/amplitude/incidents/d3sfdks00twb · Markdown: https://rewindex.com/company/amplitude/incidents/d3sfdks00twb.md · JSON: https://rewindex.com/api/v1/companies/amplitude/incidents/d3sfdks00twb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:19:22.527Z