# Amplitude: AI features degraded

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-13 18:51 UTC · Resolved: 2026-07-13 23:17 UTC · Duration: 4.4 h
- Updates: 3 · Affected components: Agents and Chat
- [Vendor status page: https://stspg.io/rfw2ps7rc34c](https://stspg.io/rfw2ps7rc34c)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)

## Summary

Amplitude reported a major degradation affecting Agents and Chat: some users could not load or use AI-powered features. The incident started at 2026-07-13 18:51 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 4 h 25 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-13 18:51 UTC: Some users may be unable to load or use AI-powered features. We are investigating and will provide updates as more information becomes available.
- **investigating** 2026-07-13 23:16 UTC: We are continuing to investigate this issue.
- **resolved** 2026-07-13 23:17 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-13 18:51 UTC: [Major incident: AI features degraded](https://rewindex.com/change/i6538fc59615fb5.md)


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Canonical: https://rewindex.com/company/amplitude/incidents/106gp962ftcx · Markdown: https://rewindex.com/company/amplitude/incidents/106gp962ftcx.md · JSON: https://rewindex.com/api/v1/companies/amplitude/incidents/106gp962ftcx · Generated 2026-10-18T11:33:38.668Z