# Akamai: Performance Degradation for Customers in Mumbai and Chennai

> Akamai status incident “Performance Degradation for Customers in Mumbai and Chennai” on 2026-10-27: impact none (vendor’s label), 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/akamai/incidents/tn8k48wjtqyg
Last updated: 2026-10-31T14:28:50Z

- Impact (vendor’s label): none
- Status: investigating · edited after publishing
- Started: 2026-10-27 13:09 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 1 · Affected components: Content Delivery - Edge Delivery, Edge Delivery
- [Vendor status page: https://www.akamaistatus.com/incidents/tn8k48wjtqyg](https://www.akamaistatus.com/incidents/tn8k48wjtqyg)
- [Company: Akamai](https://rewindex.com/company/akamai.md)

## Timeline of updates

- **investigating** 2026-10-27 13:09 UTC: On October 27, 2026, between 08:05 UTC and 10:45 UTC customers using services in Mumbai and Chennai may have experienced performance degradation. This occurred due to packet loss within an upstream provider’s network. As of 10:45 UTC the loss has subsided, and we are no longer seeing degraded performance in the affected regions. We have been monitoring for recurrence, and will continue to do so for the next few hours.If you have questions or are still experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

## Rewindex changes for this incident

- 2026-10-27 18:13 UTC: [Incident silently edited: Performance Degradation for Customers in Mumbai and Chennai](https://rewindex.com/change/r5c7b76446d2715.md)


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Canonical: https://rewindex.com/company/akamai/incidents/tn8k48wjtqyg · Markdown: https://rewindex.com/company/akamai/incidents/tn8k48wjtqyg.md · JSON: https://rewindex.com/api/v1/companies/akamai/incidents/tn8k48wjtqyg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T14:28:50.701Z