# Akamai: NetStorage issues in Los Angeles

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-21 14:52 UTC · Resolved: 2026-10-22 00:12 UTC · Duration: 9.3 h
- Updates: 4 · Affected components: Content Delivery - NetStorage, NetStorage
- [Vendor status page: https://stspg.io/bj551yz39j73](https://stspg.io/bj551yz39j73)
- [Company: Akamai](https://rewindex.com/company/akamai.md)

## Timeline of updates

- **investigating** 2026-10-21 14:52 UTC: We are investigating an emerging issue with NetStorage related to performance degradation and timeouts in the Los Angeles area. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
- **investigating** 2026-10-21 16:01 UTC: We continue investigating this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aOfDBCA0. We will provide an update within the next 120 minutes.
- **investigating** 2026-10-21 17:56 UTC: We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aOfDBCA0. We will provide an update as we progress.
- **resolved** 2026-10-22 00:12 UTC: We can confirm that the issue was mitigated at approximately 22:00 UTC on 21 October 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001aOfDBCA0 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

## Rewindex changes for this incident

- 2026-10-21 16:13 UTC: [Incident updated: NetStorage issues in Los Angeles](https://rewindex.com/change/r8a5153eda4f5b7.md)
- 2026-10-21 18:03 UTC: [Incident updated: NetStorage issues in Los Angeles](https://rewindex.com/change/r80da5621e09cc0.md)
- 2026-10-22 00:13 UTC: [Incident updated: NetStorage issues in Los Angeles](https://rewindex.com/change/rd17bad71621f03.md)


---
Canonical: https://rewindex.com/company/akamai/incidents/rkynq389c045 · Markdown: https://rewindex.com/company/akamai/incidents/rkynq389c045.md · JSON: https://rewindex.com/api/v1/companies/akamai/incidents/rkynq389c045 · Generated 2026-10-22T04:43:48.610Z