# Akamai: Email Systems Widespread Outage

> Akamai status incident “Email Systems Widespread Outage” on 2026-11-12: impact minor (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/akamai/incidents/j6wjy0jkxgfq
Last updated: 2026-11-12T23:43:40Z

- Impact (vendor’s label): minor
- Status: investigating · edited after publishing
- Started: 2026-11-12 20:59 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: Customer Service, Documentation and Community - Email, Email
- [Vendor status page: https://www.akamaistatus.com/incidents/j6wjy0jkxgfq](https://www.akamaistatus.com/incidents/j6wjy0jkxgfq)
- [Company: Akamai](https://rewindex.com/company/akamai.md)

## Timeline of updates

- **investigating** 2026-11-12 20:53 UTC: We are investigating an emerging issue with our email systems related to the Microsoft Outlook outage. We are actively working with our vendor and will provide another update within the next 30 minutes. In the meantime please reference the Global Support phone numbers on www.akamai.com or +1-617-444-4699 for assistance instead of the regular email request. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
- **investigating** 2026-11-12 21:27 UTC: We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001esRIKCA2. We will provide an update as progress is made.
- **investigating** 2026-11-12 23:37 UTC: We are continuing to work with our third-party service provider to investigate this issue. We will provide an update as progress is made.

## Rewindex changes for this incident

- 2026-11-12 21:33 UTC: [Incident updated: Email Systems Widespread Outage](https://rewindex.com/change/ra644a19aad3bd9.md)
- 2026-11-12 23:43 UTC: [Incident updated: Email Systems Widespread Outage](https://rewindex.com/change/rc91c51765edfe3.md)

## Cite this

Status incident (vendor impact label: minor) posted by Akamai, started 2026-11-12 20:59 UTC, not resolved, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/akamai/incidents/j6wjy0jkxgfq
- Citation: Akamai, “Email Systems Widespread Outage” (2026-11-12 20:59 UTC). Archived by Rewindex: https://rewindex.com/company/akamai/incidents/j6wjy0jkxgfq (CC BY 4.0).
- Markdown link: `[Akamai: Email Systems Widespread Outage (2026-11-12)](https://rewindex.com/company/akamai/incidents/j6wjy0jkxgfq)`


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Canonical: https://rewindex.com/company/akamai/incidents/j6wjy0jkxgfq · Markdown: https://rewindex.com/company/akamai/incidents/j6wjy0jkxgfq.md · JSON: https://rewindex.com/api/v1/companies/akamai/incidents/j6wjy0jkxgfq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T01:48:42.436Z