# Akamai: Customers may experience 500 errors when uploading large files to NetStorage

> Akamai status incident “Customers may experience 500 errors when uploading large files to NetStorage” on 2025-04-30: impact minor (vendor’s label), 2 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/akamai/incidents/4g12hwkv57l5
Last updated: 2025-05-02T17:39:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-30 14:11 UTC · Resolved: 2025-05-02 17:39 UTC · Duration: 2 d
- Updates: 1
- [Vendor status page: https://www.akamaistatus.com/incidents/4g12hwkv57l5](https://www.akamaistatus.com/incidents/4g12hwkv57l5)
- [Company: Akamai](https://rewindex.com/company/akamai.md)

## Timeline of updates

- **resolved** 2025-05-02 17:39 UTC: In our previous post we mentioned that we were implementing a fix, however the correct status at that time was that we were working to mitigate the issue via a software rollback. We apologize for the miscommunication.At this time we can confirm that the issue was mitigated at 16:51 UTC on 2 May, 2025 and the service has resumed normal operation. We aim to fix the issue long-term with an update to the NetStorage service.Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Akamai, started 2025-04-30 14:11 UTC, resolved after 2 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/akamai/incidents/4g12hwkv57l5
- Citation: Akamai, “Customers may experience 500 errors when uploading large files to NetStorage” (2025-04-30 14:11 UTC). Archived by Rewindex: https://rewindex.com/company/akamai/incidents/4g12hwkv57l5 (CC BY 4.0).
- Markdown link: `[Akamai: Customers may experience 500 errors when uploading large files to NetStorage (2025-04-30)](https://rewindex.com/company/akamai/incidents/4g12hwkv57l5)`


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Canonical: https://rewindex.com/company/akamai/incidents/4g12hwkv57l5 · Markdown: https://rewindex.com/company/akamai/incidents/4g12hwkv57l5.md · JSON: https://rewindex.com/api/v1/companies/akamai/incidents/4g12hwkv57l5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:52:20.569Z