# Aircall: Calls Not Ringing iOS Mobile App

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-01 09:32 UTC · Resolved: 2026-05-01 10:50 UTC · Duration: 1.3 h
- Updates: 5 · Affected components: Aircall Apps - Aircall Mobile App (iOS), Aircall Mobile App (iOS), Aircall Apps - Aircall Workspace (Desktop)
- [Vendor status page: https://stspg.io/fz3zl36mqhd0](https://stspg.io/fz3zl36mqhd0)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-05-01 09:32 UTC: We are investigating reports of calls not ringing on some devices.
- **investigating** 2026-05-01 09:45 UTC: The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
- **identified** 2026-05-01 10:00 UTC: This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
- **monitoring** 2026-05-01 10:38 UTC: A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
- **resolved** 2026-05-01 10:50 UTC: The iOS Mobile App has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.


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Canonical: https://rewindex.com/company/aircall/incidents/yqj8jwz01xxk · Markdown: https://rewindex.com/company/aircall/incidents/yqj8jwz01xxk.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/yqj8jwz01xxk · Generated 2026-10-18T10:43:14.174Z