# Aircall: Issue with In-Call Controls

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-20 18:08 UTC · Resolved: 2025-05-20 19:45 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.aircall.io/incidents/sxj69kz74t73](https://status.aircall.io/incidents/sxj69kz74t73)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **resolved** 2025-05-20 19:45 UTC: We have confirmed that the issue impacting in-call controls has been fully resolved. All systems are operating as expected, and no further impact has been observed. Thank you for your patience while we worked to restore full functionality. If agents continue to experience this issue, please refresh the Aircall app to ensure the fix takes effect.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/aircall/incidents/sxj69kz74t73 · Markdown: https://rewindex.com/company/aircall/incidents/sxj69kz74t73.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/sxj69kz74t73 · Generated 2026-10-19T02:00:27.558Z