# Aircall: Issues with phone calls impacting Mexico phone numbers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-28 19:22 UTC · Resolved: 2026-05-28 20:11 UTC · Duration: 49 min
- Updates: 3 · Affected components: Outbound Calls, Voice — Calling - Outbound Calls, Inbound Calls, Voice — Calling - Inbound Calls
- [Vendor status page: https://stspg.io/gz6r8xj5k4l5](https://stspg.io/gz6r8xj5k4l5)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-05-28 19:22 UTC: We are currently investigating an issue with Mexico phone numbers.
- **monitoring** 2026-05-28 19:40 UTC: The issue seems to be subscribed to a local carrier or local network and has returned to regular service.  We continue to monitor the situation to ensure voice service remains stable.
- **resolved** 2026-05-28 20:11 UTC: Voice service for Mexico phone numbers has been fully restored. The issue was isolated to a local carrier, which has since returned to normal operation.


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Canonical: https://rewindex.com/company/aircall/incidents/shljsjgtt8qy · Markdown: https://rewindex.com/company/aircall/incidents/shljsjgtt8qy.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/shljsjgtt8qy · Generated 2026-10-19T02:00:07.211Z