# Aircall: SMS Delivery Delays in France and Spain

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-10 06:52 UTC · Resolved: 2026-06-10 11:05 UTC · Duration: 4.2 h
- Updates: 7 · Affected components: Messaging - Outbound Messaging (SMS/MMS), Outbound Messaging (SMS/MMS), Inbound Messaging (SMS/MMS), Messaging - Inbound Messaging (SMS/MMS)
- [Vendor status page: https://stspg.io/lqs7mn4jpx45](https://stspg.io/lqs7mn4jpx45)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2026-06-10 06:52 UTC: We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.
- **investigating** 2026-06-10 06:58 UTC: We are continuing to investigate this issue.
- **investigating** 2026-06-10 08:13 UTC: We are continuing to investigate the issue. Further updates to follow as we  learn more.
- **investigating** 2026-06-10 09:14 UTC: We are continuing to investigate this issue. Some messages are not delivered for France and Spain numbers.
- **identified** 2026-06-10 10:30 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-06-10 10:42 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-06-10 11:05 UTC: Messages are being processed normally now.


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Canonical: https://rewindex.com/company/aircall/incidents/ml9prfjfjxj4 · Markdown: https://rewindex.com/company/aircall/incidents/ml9prfjfjxj4.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/ml9prfjfjxj4 · Generated 2026-10-18T11:34:38.487Z