# Aircall: Aircall CTI in Salesforce is unavailable.

> Aircall status incident “Aircall CTI in Salesforce is unavailable.” on 2020-12-10: impact minor (vendor’s label), 5.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/aircall/incidents/kys5l971f7tg
Last updated: 2020-12-10T16:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-12-10 11:15 UTC · Resolved: 2020-12-10 16:30 UTC · Duration: 5.3 h
- Updates: 1
- [Vendor status page: https://status.aircall.io/incidents/kys5l971f7tg](https://status.aircall.io/incidents/kys5l971f7tg)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **resolved** 2020-12-10 16:30 UTC: This incident has been resolved. If you are still running into issues with your Aircall CTI in Salesforce, please ensure your CTI Adapter URL configuration in Salesforce is configured as specified here: https://help.aircall.io/en/articles/3819568-how-to-update-your-aircall-cti-for-salesforce-to-work-with-the-new-aircall-phone

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Aircall, started 2020-12-10 11:15 UTC, resolved after 5.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/aircall/incidents/kys5l971f7tg
- Citation: Aircall, “Aircall CTI in Salesforce is unavailable.” (2020-12-10 11:15 UTC). Archived by Rewindex: https://rewindex.com/company/aircall/incidents/kys5l971f7tg (CC BY 4.0).
- Markdown link: `[Aircall: Aircall CTI in Salesforce is unavailable. (2020-12-10)](https://rewindex.com/company/aircall/incidents/kys5l971f7tg)`


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Canonical: https://rewindex.com/company/aircall/incidents/kys5l971f7tg · Markdown: https://rewindex.com/company/aircall/incidents/kys5l971f7tg.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/kys5l971f7tg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:12:51.446Z