# Aircall: Public API returning 500 error

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-17 10:27 UTC · Resolved: 2025-12-17 11:00 UTC · Duration: 33 min
- Updates: 4 · Affected components: API & Webhooks, Integrations & APIs - API & Webhooks
- [Vendor status page: https://stspg.io/bft1krz6md17](https://stspg.io/bft1krz6md17)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2025-12-17 10:27 UTC: We are investigating an error on our public API returning 500 error. The issue has been identified and we are working on a corrective release.
- **identified** 2025-12-17 10:28 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-12-17 10:48 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-12-17 11:00 UTC: Our public API is now working as expected, this incident has been resolved.


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Canonical: https://rewindex.com/company/aircall/incidents/fw94cvnxs47q · Markdown: https://rewindex.com/company/aircall/incidents/fw94cvnxs47q.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/fw94cvnxs47q · Generated 2026-10-19T02:00:28.402Z