# Aircall: Calls dropping and quality issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-22 07:56 UTC · Resolved: 2025-12-22 09:45 UTC · Duration: 1.8 h
- Updates: 4 · Affected components: Network - Outbound Calls, Outbound Calls, Inbound Calls, Network - Inbound Calls
- [Vendor status page: https://stspg.io/wxb2n038zflg](https://stspg.io/wxb2n038zflg)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **investigating** 2025-12-22 07:56 UTC: We are investigating reports of some calls dropping and some facing quality issues
- **identified** 2025-12-22 08:41 UTC: We have identified the issue as coming from one of our Telco providers.
- **monitoring** 2025-12-22 09:18 UTC: Our telco partner has advised that the issue should be resolved. We are monitoring the results
- **resolved** 2025-12-22 09:45 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/aircall/incidents/dyd928pqdyf6 · Markdown: https://rewindex.com/company/aircall/incidents/dyd928pqdyf6.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/dyd928pqdyf6 · Generated 2026-10-18T13:39:18.593Z