# Aircall: Calls Not Appearing in Call History, Conversation Center

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-18 19:28 UTC · Resolved: 2024-07-19 00:51 UTC · Duration: 5.4 h
- Updates: 1
- [Vendor status page: https://status.aircall.io/incidents/bdlvs3mn7ym6](https://status.aircall.io/incidents/bdlvs3mn7ym6)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **resolved** 2024-07-19 00:51 UTC: The service is now operating normally. As a follow-up action, Call History and To-Do notifications from 19:00 to 21:00 UTC not displaying on the Aircall App will be backfilled over the next hours.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/aircall/incidents/bdlvs3mn7ym6 · Markdown: https://rewindex.com/company/aircall/incidents/bdlvs3mn7ym6.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/bdlvs3mn7ym6 · Generated 2026-10-18T11:44:18.795Z