# Aircall: Issue with user marked as unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-12-15 15:23 UTC · Resolved: 2023-12-15 17:27 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.aircall.io/incidents/76ttf8kjth5q](https://status.aircall.io/incidents/76ttf8kjth5q)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **resolved** 2023-12-15 17:27 UTC: This incident has been resolved. Users are advised to reload the app as per these instructions: https://support.aircall.io/hc/en-gb/articles/10375396902557-How-to-Reload-your-Phone-Application

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/aircall/incidents/76ttf8kjth5q · Markdown: https://rewindex.com/company/aircall/incidents/76ttf8kjth5q.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/76ttf8kjth5q · Generated 2026-10-18T12:35:26.757Z