# Aircall: Issue on network connections (outbound & inbound)

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2018-06-28 00:18 UTC · Resolved: 2018-06-28 01:47 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.aircall.io/incidents/3b5qx8y5g2ww](https://status.aircall.io/incidents/3b5qx8y5g2ww)
- [Company: Aircall](https://rewindex.com/company/aircall.md)

## Timeline of updates

- **resolved** 2018-06-28 01:47 UTC: This incident has been resolved. As one of our primary database failed, we switched traffic to our backup resources. We are now seeing full recovery on our infrastructure. No data loss during this outage. Sorry for the inconvenience caused. Feel free to reach our team at support@aircall.io if you need more details.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/aircall/incidents/3b5qx8y5g2ww · Markdown: https://rewindex.com/company/aircall/incidents/3b5qx8y5g2ww.md · JSON: https://rewindex.com/api/v1/companies/aircall/incidents/3b5qx8y5g2ww · Generated 2026-10-18T11:45:41.242Z