# Aircall in September 2023: incidents, uptime and changes

> Aircall in September 2023: 7 incidents on its status page (3 major or critical), 98.79% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Aircall’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/aircall/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 7 (major/critical: 3) · Maintenance: 4
- By vendor impact label: critical 1, major 2, minor 4
- Uptime (vendor-reported): 98.79% free of major/critical incidents, 80.92% free of any incident; outage time 8 h 41 min, incident time 5.7 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/aircall/2023/08.md) · Next: [October 2023](https://rewindex.com/company/aircall/2023/10.md) · [All months](https://rewindex.com/company/aircall/reports.md) · [Aircall](https://rewindex.com/company/aircall.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Call Button Grayed Out, Unable to Place Calls](https://rewindex.com/company/aircall/incidents/rr17rxx81ll6.md) | critical | 2023-09-05 21:06 UTC | 2023-09-05 21:43 UTC | 37 min | resolved |
| [Call Button Grayed Out, Unable to Place Calls](https://rewindex.com/company/aircall/incidents/grtsq4nhhjlj.md) | major | 2023-09-06 15:01 UTC | 2023-09-06 22:00 UTC | 7.0 h | resolved |
| [Call Button Grayed Out, Unable to Place Calls](https://rewindex.com/company/aircall/incidents/3ffw966slqjd.md) | major | 2023-09-07 14:27 UTC | 2023-09-07 15:32 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Call Button Grayed Out, Unable to Place Calls](https://rewindex.com/company/aircall/incidents/rr17rxx81ll6.md) | critical | 2023-09-05 21:06 UTC | 2023-09-05 21:43 UTC | 37 min | resolved |
| [Call Button Grayed Out, Unable to Place Calls](https://rewindex.com/company/aircall/incidents/grtsq4nhhjlj.md) | major | 2023-09-06 15:01 UTC | 2023-09-06 22:00 UTC | 7.0 h | resolved |
| [Call History not updated](https://rewindex.com/company/aircall/incidents/f706lg8mdz4h.md) | minor | 2023-09-07 07:42 UTC | 2023-09-12 12:14 UTC | 5 d | resolved |
| [Call Button Grayed Out, Unable to Place Calls](https://rewindex.com/company/aircall/incidents/3ffw966slqjd.md) | major | 2023-09-07 14:27 UTC | 2023-09-07 15:32 UTC | 1.1 h | resolved |
| [Inbound calls failures in Spain and UK](https://rewindex.com/company/aircall/incidents/0hfbndhxp398.md) | minor | 2023-09-12 07:54 UTC | 2023-09-12 09:06 UTC | 1.2 h | resolved |
| [Issue identified with live feed, in-call screen and some users stuck in a ringing state.](https://rewindex.com/company/aircall/incidents/n4bpnp072339.md) | minor | 2023-09-14 03:23 UTC | 2023-09-14 06:42 UTC | 3.3 h | resolved |
| [SMS Delivery Failures in the US](https://rewindex.com/company/aircall/incidents/0vqp12r3vtjp.md) | minor | 2023-09-28 20:28 UTC | 2023-09-28 22:20 UTC | 1.9 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Aircall Scheduled Maintenance — Saturday, September 2nd 2023](https://rewindex.com/company/aircall/incidents/k5dd2htldycz.md) | maintenance | 2023-09-02 05:01 UTC | 2023-09-02 05:58 UTC | 57 min | resolved |
| [\[Scheduled\] Service Provider Urgent Maintenance — Saturday, September 9th 2023](https://rewindex.com/company/aircall/incidents/dbdwysv00xkp.md) | maintenance | 2023-09-09 04:00 UTC | 2023-09-09 06:01 UTC | 2.0 h | resolved |
| [\[Scheduled\] Service Provider Urgent Maintenance — Monday, September 11th 2023](https://rewindex.com/company/aircall/incidents/5kbtpyss1c79.md) | maintenance | 2023-09-11 04:00 UTC | 2023-09-11 06:01 UTC | 2.0 h | resolved |
| [\[Scheduled\] Aircall Scheduled Maintenance — Thursday, September 14th 2023](https://rewindex.com/company/aircall/incidents/zf5bf9fgvcys.md) | maintenance | 2023-09-14 06:02 UTC | 2023-09-14 08:12 UTC | 2.2 h | resolved |

## Cite this

Aircall posted 7 status incidents in September 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/aircall/2023/09
- Citation: Aircall, “Aircall in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/aircall/2023/09 (CC BY 4.0).
- Markdown link: `[Aircall: Aircall in September 2023 (2023-09-01)](https://rewindex.com/company/aircall/2023/09)`


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Canonical: https://rewindex.com/company/aircall/2023/09 · Markdown: https://rewindex.com/company/aircall/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:08:24.693Z