# Airbyte: Billing system maintenance

> Airbyte maintenance “Billing system maintenance” on 2024-11-13: impact maintenance (vendor’s label), 30 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/airbyte/incidents/cm3efhe1n00019do0bwlahb5q
Last updated: 2024-11-14T22:14:07Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: completed
- Started: 2024-11-13 16:00 UTC · Resolved: 2024-11-14 22:14 UTC · Duration: 30 h
- Updates: 2 · Affected components: WebApp
- [Vendor status page: https://status.airbyte.com/maintenance/cm3efhe1n00019do0bwlahb5q](https://status.airbyte.com/maintenance/cm3efhe1n00019do0bwlahb5q)
- [Company: Airbyte](https://rewindex.com/company/airbyte.md)

## Timeline of updates

- **identified** 2024-11-13 16:00 UTC: Our billing system is undergoing maintenance to switch all users that are still on our pre-paid credit model over to get billed in arrears. This maintenance will \_only\_ affect you if you're currently buying credits in advance of using them. Airbyte users who are getting a monthly invoice are not affected. If you are an affected user, you won't be able to visit the "Billing" page in the Airbyte UI to see your usage and buy credits. In case you're low on credits, no need to worry - your syncs will keep running even if you'll run out of credits during the maintenance window! We'll reach out to all affected users end of this week with next steps required to get billed in arrears for your Airbyte usage. You can read up on Airbyte's pricing in our docs (https://docs.airbyte.com/cloud/managing-airbyte-cloud/manage-credits). In case you have any questions or issues related to billing, please send us a message to \[billing@airbyte.io\](mailto:billing@airbyte.io)..
- **completed** 2024-11-14 22:14 UTC: Maintenance has completed successfully..

## Cite this

Maintenance posted by Airbyte, started 2024-11-13 16:00 UTC, resolved after 30 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/airbyte/incidents/cm3efhe1n00019do0bwlahb5q
- Citation: Airbyte, “Billing system maintenance” (2024-11-13 16:00 UTC). Archived by Rewindex: https://rewindex.com/company/airbyte/incidents/cm3efhe1n00019do0bwlahb5q (CC BY 4.0).
- Markdown link: `[Airbyte: Billing system maintenance (2024-11-13)](https://rewindex.com/company/airbyte/incidents/cm3efhe1n00019do0bwlahb5q)`


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Canonical: https://rewindex.com/company/airbyte/incidents/cm3efhe1n00019do0bwlahb5q · Markdown: https://rewindex.com/company/airbyte/incidents/cm3efhe1n00019do0bwlahb5q.md · JSON: https://rewindex.com/api/v1/companies/airbyte/incidents/cm3efhe1n00019do0bwlahb5q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:43:10.372Z