# ActiveCampaign: Platform Service Disruption

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-11-25 15:35 UTC · Resolved: 2020-11-26 01:49 UTC · Duration: 10 h
- Updates: 1
- [Vendor status page: https://status.activecampaign.com/incidents/xycl6dzwwklv](https://status.activecampaign.com/incidents/xycl6dzwwklv)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Part of an outage event

- [AWS outage, Nov 25, 2020: 28 vendors, 29 incidents](https://rewindex.com/events/2020-11-25-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +19 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>1 vendor, 1 blamed AWS<br/>Pipedream"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed AWS<br/>HubSpot, Xero, Lattice, Heap"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed AWS<br/>Confluent, Pipedream"]:::blames
  root --> later
  me["ActiveCampaign (this incident)<br/>posted +19 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2020-11-26 01:49 UTC: We have completed processing the backlog and Automations are operating as expected. This issue is resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/activecampaign/incidents/xycl6dzwwklv · Markdown: https://rewindex.com/company/activecampaign/incidents/xycl6dzwwklv.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/xycl6dzwwklv · Generated 2026-10-20T00:06:07.855Z