# ActiveCampaign: Engineers are investigating an issue in the partner portal. Partners will see "internal server error" when attempting to log into a child account

> ActiveCampaign status incident “Engineers are investigating an issue in the partner portal. Partners will see "internal server error" when attempting to log into a child account” on 2023-12-19: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/activecampaign/incidents/xtg5s3xk79b0
Last updated: 2023-12-19T01:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-12-19 00:18 UTC · Resolved: 2023-12-19 01:56 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.activecampaign.com/incidents/xtg5s3xk79b0](https://status.activecampaign.com/incidents/xtg5s3xk79b0)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **resolved** 2023-12-19 01:56 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by ActiveCampaign, started 2023-12-19 00:18 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/activecampaign/incidents/xtg5s3xk79b0
- Citation: ActiveCampaign, “Engineers are investigating an issue in the partner portal. Partners will see "internal server error" when attempting to log into a child account” (2023-12-19 00:18 UTC). Archived by Rewindex: https://rewindex.com/company/activecampaign/incidents/xtg5s3xk79b0 (CC BY 4.0).
- Markdown link: `[ActiveCampaign: Engineers are investigating an issue in the partner portal. Partners will see "internal server error" when attempting to log into a child account (2023-12-19)](https://rewindex.com/company/activecampaign/incidents/xtg5s3xk79b0)`


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Canonical: https://rewindex.com/company/activecampaign/incidents/xtg5s3xk79b0 · Markdown: https://rewindex.com/company/activecampaign/incidents/xtg5s3xk79b0.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/xtg5s3xk79b0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:18:55.123Z