# ActiveCampaign: Platform Inaccessible for a Subset of Accounts

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-04-10 15:58 UTC · Resolved: 2019-04-10 22:52 UTC · Duration: 6.9 h
- Updates: 1
- [Vendor status page: https://status.activecampaign.com/incidents/wmbtjt3xx8m3](https://status.activecampaign.com/incidents/wmbtjt3xx8m3)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **resolved** 2019-04-10 22:52 UTC: Account service is fully restored and campaign and automation processing in the impacted accounts has returned to normal. We know that you count on us to help your business grow and we do not take that lightly. We understand that any service disruption can impact the success of your business. You can expect to receive a detailed post mortem shortly. We will also give you insight into the investments we are making to ensure platform stability as we work to regain your trust. If you have any additional questions about this service disruption and how it has impacted your workflow, please reach out to support.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/activecampaign/incidents/wmbtjt3xx8m3 · Markdown: https://rewindex.com/company/activecampaign/incidents/wmbtjt3xx8m3.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/wmbtjt3xx8m3 · Generated 2026-10-18T11:48:24.790Z