# ActiveCampaign: Engineers have identified an issue where users are unable to create new trials or make changes to their account’s package (upgrades, downgrades). Engineers are working to restore this functionality.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-04-11 15:18 UTC · Resolved: 2024-04-11 15:28 UTC · Duration: 10 min
- Updates: 1
- [Vendor status page: https://status.activecampaign.com/incidents/vsvh295w0nsx](https://status.activecampaign.com/incidents/vsvh295w0nsx)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **resolved** 2024-04-11 15:28 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/activecampaign/incidents/vsvh295w0nsx · Markdown: https://rewindex.com/company/activecampaign/incidents/vsvh295w0nsx.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/vsvh295w0nsx · Generated 2026-10-18T09:41:09.475Z