# ActiveCampaign: Issue Affecting Segmented Campaigns in the EU Region

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-05 10:59 UTC · Resolved: 2026-08-06 11:40 UTC · Duration: 25 h
- Updates: 5 · Affected components: Campaigns, EU Region - Campaigns
- [Vendor status page: https://stspg.io/2m0fn13h2fl8](https://stspg.io/2m0fn13h2fl8)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a critical outage affecting segmented campaign sending in the EU Data Center, starting 2026-08-05 10:59 UTC and resolved 2026-08-06 11:40 UTC, lasting 24 h 41 min. A fix was implemented at 08-05 13:12 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-05 10:59 UTC: Investigating: Engineers are currently investigating an issue affecting Campaign Sending in the EU Data Center. Engineers will provide another update in 30 minutes as more information becomes available.
- **investigating** 2026-08-05 10:59 UTC: We are continuing to investigate this issue.
- **investigating** 2026-08-05 11:39 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-08-05 13:12 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-06 11:40 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-05 10:59 UTC: [Critical incident: Issue Affecting Segmented Campaigns in the EU Region](https://rewindex.com/change/id3aa4cebf1909a.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/n9dmkl8y79wh · Markdown: https://rewindex.com/company/activecampaign/incidents/n9dmkl8y79wh.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/n9dmkl8y79wh · Generated 2026-10-18T12:31:44.667Z