# ActiveCampaign: The ActiveCampaign platform is being impacted by a power outage at our cloud hosting vendor’s facilities. During this incident, the service may be unavailable and platforms services disrupted. Engineers are working with the vendor to resolve the issue.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-22 13:10 UTC · Resolved: 2021-12-22 23:00 UTC · Duration: 9.8 h
- Updates: 1
- [Vendor status page: https://status.activecampaign.com/incidents/mxfrrm8qnx0t](https://status.activecampaign.com/incidents/mxfrrm8qnx0t)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Part of an outage event

- [AWS us-east-1 outage, Dec 22, 2021: 40 vendors, 40 incidents](https://rewindex.com/events/2021-12-22-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +28 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 6 blamed AWS<br/>Firebolt, Bitbucket, HubSpot, CircleCI +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor<br/>Confluent"]:::names
  root --> h4
  me["ActiveCampaign (this incident)<br/>posted +28 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-22 23:00 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/activecampaign/incidents/mxfrrm8qnx0t · Markdown: https://rewindex.com/company/activecampaign/incidents/mxfrrm8qnx0t.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/mxfrrm8qnx0t · Generated 2026-10-19T23:15:05.590Z