# ActiveCampaign: Engineers have identified an issue when campaign email links include personalization tags causing these links to resolve in a 404 not found error. This issue affects campaigns sent since 12:25 CST on October 3rd.  A fix is being prepared.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-10-04 22:30 UTC · Resolved: 2023-10-05 02:06 UTC · Duration: 3.6 h
- Updates: 1
- [Vendor status page: https://status.activecampaign.com/incidents/k96lghtcx9kf](https://status.activecampaign.com/incidents/k96lghtcx9kf)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **resolved** 2023-10-05 02:06 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/activecampaign/incidents/k96lghtcx9kf · Markdown: https://rewindex.com/company/activecampaign/incidents/k96lghtcx9kf.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/k96lghtcx9kf · Generated 2026-10-18T09:40:58.450Z