# ActiveCampaign: ActiveCampaign Platform Instability

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-27 19:53 UTC · Resolved: 2026-07-27 21:15 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Site - Tracking, Tracking, API Availability, US Region - API Availability, API Availability, EU Region - API Availability, APAC Region - API Availability, API Availability
- [Vendor status page: https://stspg.io/nm9ztt09qml8](https://stspg.io/nm9ztt09qml8)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported critical platform instability affecting API Availability in APAC, EU and US regions, plus Site - Tracking and Tracking. The incident started at 2026-07-27 19:53 UTC and was resolved at 2026-07-27 21:15 UTC, lasting 1 h 22 min. The vendor identified the issue but did not specify a cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-27 19:53 UTC: ActiveCampaign is experiencing platform instability at this time.  Teams are investigating root cause at this time.
- **identified** 2026-07-27 20:05 UTC: The issue has been identified and we are working to recover.
- **identified** 2026-07-27 20:21 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2026-07-27 21:15 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-27 19:53 UTC: [Critical incident: ActiveCampaign Platform Instability](https://rewindex.com/change/idce19230b4d497.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/hxdzwv3gq3qy · Markdown: https://rewindex.com/company/activecampaign/incidents/hxdzwv3gq3qy.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/hxdzwv3gq3qy · Generated 2026-10-18T09:55:11.770Z