# ActiveCampaign: Hilos.io Platform Unavailable

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-02-13 19:02 UTC · Resolved: 2026-02-16 15:29 UTC · Duration: 3 d
- Updates: 5
- [Vendor status page: https://stspg.io/21npz97637r2](https://stspg.io/21npz97637r2)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **identified** 2026-02-13 19:02 UTC: We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.
- **identified** 2026-02-13 19:16 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-02-13 19:26 UTC: Portions of the API have come back online. We are continuing to apply fixes to enable full restoration.
- **monitoring** 2026-02-13 19:34 UTC: The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted.
- **resolved** 2026-02-16 15:29 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/activecampaign/incidents/c7cd4ngxy3rh · Markdown: https://rewindex.com/company/activecampaign/incidents/c7cd4ngxy3rh.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/c7cd4ngxy3rh · Generated 2026-10-18T12:21:25.548Z