# ActiveCampaign: Degraded SMS Delivery Rates

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-13 15:42 UTC · Resolved: 2025-12-15 00:56 UTC · Duration: 33 h
- Updates: 3 · Affected components: Message Sending Availability - SMS, SMS
- [Vendor status page: https://stspg.io/mg0fv3k1th34](https://stspg.io/mg0fv3k1th34)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **investigating** 2025-12-13 15:42 UTC: We are aware of an increased rate of SMS delivery failures and engineers are actively investigating. Failed deliveries are accurately reported in your account and are not charged.
- **monitoring** 2025-12-13 20:09 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-12-15 00:56 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/activecampaign/incidents/9p3r9xjw9fkk · Markdown: https://rewindex.com/company/activecampaign/incidents/9p3r9xjw9fkk.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/9p3r9xjw9fkk · Generated 2026-10-18T09:52:53.865Z