# ActiveCampaign: Engineers have identified an issue with login verification emails

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-28 02:56 UTC · Resolved: 2025-10-28 03:39 UTC · Duration: 43 min
- Updates: 2 · Affected components: ActiveCampaign.com
- [Vendor status page: https://stspg.io/sz1vh81d0wdh](https://stspg.io/sz1vh81d0wdh)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major issue delivering login verification emails, preventing some customers requiring email verification from logging in; SMS verification remained functional. The incident began at 2025-10-28 02:56 UTC and was resolved at 2025-10-28 03:39 UTC, lasting 43 min. Engineers identified the cause and implemented a solution, without providing specifics. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-28 02:56 UTC: Engineers have identified an issue impacting the delivery of login verification emails. As a result, customers who require email verification may be unable to log in. Verification via SMS is unaffected and remains functional.
- **resolved** 2025-10-28 03:39 UTC: Engineers have identified the cause of the login verification email issue and have implemented a solution.

## Rewindex changes for this incident

- 2025-10-28 02:56 UTC: [Major incident: Engineers have identified an issue with login verification emails](https://rewindex.com/change/i3b94e91b2448fa.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/79pxr7lhljkx · Markdown: https://rewindex.com/company/activecampaign/incidents/79pxr7lhljkx.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/79pxr7lhljkx · Generated 2026-10-18T10:40:33.476Z