# ActiveCampaign: Authentication keys rejected for some API calls

> ActiveCampaign status incident “Authentication keys rejected for some API calls” on 2023-08-23: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/activecampaign/incidents/5g5ysdndgbvx
Last updated: 2023-08-23T19:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-08-23 19:30 UTC · Resolved: 2023-08-23 19:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.activecampaign.com/incidents/5g5ysdndgbvx](https://status.activecampaign.com/incidents/5g5ysdndgbvx)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **resolved** 2023-08-23 19:30 UTC: Engineers identified an issue where API calls using a legacy format for key authentication were rejected when support for this format was removed. This functionality has been restored

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by ActiveCampaign, started 2023-08-23 19:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/activecampaign/incidents/5g5ysdndgbvx
- Citation: ActiveCampaign, “Authentication keys rejected for some API calls” (2023-08-23 19:30 UTC). Archived by Rewindex: https://rewindex.com/company/activecampaign/incidents/5g5ysdndgbvx (CC BY 4.0).
- Markdown link: `[ActiveCampaign: Authentication keys rejected for some API calls (2023-08-23)](https://rewindex.com/company/activecampaign/incidents/5g5ysdndgbvx)`


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Canonical: https://rewindex.com/company/activecampaign/incidents/5g5ysdndgbvx · Markdown: https://rewindex.com/company/activecampaign/incidents/5g5ysdndgbvx.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/5g5ysdndgbvx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:58:05.751Z