# ActiveCampaign: Issues Accessing Accounts

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-28 18:48 UTC · Resolved: 2026-08-28 19:16 UTC · Duration: 28 min
- Updates: 3 · Affected components: Platform Availability, US Region - Platform Availability
- [Vendor status page: https://stspg.io/v3swfs4bt9q7](https://stspg.io/v3swfs4bt9q7)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major incident affecting access to some accounts, listing Platform Availability and US Region - Platform Availability. It started at 2026-08-28 18:48 UTC and was resolved at 2026-08-28 19:16 UTC; the reported duration was 27 min. A fix was implemented at 19:03 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-28 18:48 UTC: We are aware of some accounts having issues accessing their accounts. Engineering is actively investigating now. We will share the next update within 30 minutes.
- **monitoring** 2026-08-28 19:03 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-28 19:16 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-28 18:48 UTC: [Major incident: Issues Accessing Accounts](https://rewindex.com/change/i35c74664f6a9ba.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/1pvy7cp7c2sv · Markdown: https://rewindex.com/company/activecampaign/incidents/1pvy7cp7c2sv.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/1pvy7cp7c2sv · Generated 2026-10-18T09:40:45.033Z