# Ably: Occasional anomalously-high `messages.inbound.rest.messages.refused` stat when a rest publish is refused

> Ably status incident “Occasional anomalously-high `messages.inbound.rest.messages.refused` stat when a rest publish is refused” on 2024-10-11: impact none (vendor’s label), 2.1 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/ably/incidents/yz2cz89k9q4d
Last updated: 2024-10-11T12:20:34Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-10-11 10:12 UTC · Resolved: 2024-10-11 12:20 UTC · Duration: 2.1 h
- Updates: 2 · Affected components: Ably Global Service Availability, Ably Platform
- [Vendor status page: https://stspg.io/ztqw94pgbg6q](https://stspg.io/ztqw94pgbg6q)
- [Company: Ably](https://rewindex.com/company/ably.md)

## Timeline of updates

- **identified** 2024-10-11 10:12 UTC: Since Monday 7th, a REST publish that was refused by Ably's servers (for example, for being above the maximum message size) had a small probability of contributing an incorrect, anomalously high message inbound refused stat (key messages.inbound.rest.messages.refused) to app and account stats. Since refused messages do not count towards a customer's chargeable message quota, this bug did not result on anyone being charged more or having their quota used up. However, in a couple of cases it did momentarily trigger a customer's account-wide instantaneous message rate limit (messages.maxRate), for which we apologise. We are rolling out a fix for this currently.
- **resolved** 2024-10-11 12:20 UTC: The fix for this has been fully rolled-out.

## Cite this

Status incident (vendor impact label: none) posted by Ably, started 2024-10-11 10:12 UTC, resolved after 2.1 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/ably/incidents/yz2cz89k9q4d
- Citation: Ably, “Occasional anomalously-high `messages.inbound.rest.messages.refused` stat when a rest publish is refused” (2024-10-11 10:12 UTC). Archived by Rewindex: https://rewindex.com/company/ably/incidents/yz2cz89k9q4d (CC BY 4.0).
- Markdown link: `[Ably: Occasional anomalously-high `messages.inbound.rest.messages.refused` stat when a rest publish is refused (2024-10-11)](https://rewindex.com/company/ably/incidents/yz2cz89k9q4d)`


---
Canonical: https://rewindex.com/company/ably/incidents/yz2cz89k9q4d · Markdown: https://rewindex.com/company/ably/incidents/yz2cz89k9q4d.md · JSON: https://rewindex.com/api/v1/companies/ably/incidents/yz2cz89k9q4d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:38:20.382Z