# Ably: Elevated rates of 502 responses

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-10-08 15:10 UTC · Resolved: 2024-10-08 16:32 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Ably Global Service Availability, Ably Platform
- [Vendor status page: https://stspg.io/2z4tm064fxk0](https://stspg.io/2z4tm064fxk0)
- [Company: Ably](https://rewindex.com/company/ably.md)

## Timeline of updates

- **investigating** 2024-10-08 15:10 UTC: We have been alerted to an issue where our edge proxy (CloudFront) is responding to requests with 502 errors at an elevated (but still low) rate, and are investigating. If you are experiencing any issues, please let us know at https://ably.com/support.
- **monitoring** 2024-10-08 15:54 UTC: We have identified and mitigated this issue and are now monitoring.
- **resolved** 2024-10-08 16:32 UTC: This incident has now been resolved.


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Canonical: https://rewindex.com/company/ably/incidents/rsy1pym3t6qh · Markdown: https://rewindex.com/company/ably/incidents/rsy1pym3t6qh.md · JSON: https://rewindex.com/api/v1/companies/ably/incidents/rsy1pym3t6qh · Generated 2026-10-18T09:58:57.291Z