# Ably: Push notification and queue delivery issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-08-29 09:41 UTC · Resolved: 2024-08-29 10:12 UTC · Duration: 32 min
- Updates: 3 · Affected components: Ably Queues - US East (Northern Virginia), Ably Reactor Queues - Reactor Queues - US East (Northern Virginia), Ably Push Notifications - Push Notifications - US East (North Virginia), Push Notifications - US East (North Virginia), Ably Pub/Sub Channels - Asia-Pacific (Singapore), Asia-Pacific (Singapore)
- [Vendor status page: https://stspg.io/bk941qk3h3xz](https://stspg.io/bk941qk3h3xz)
- [Company: Ably](https://rewindex.com/company/ably.md)

## Part of an outage event

- [AWS outage, Aug 29, 2024: 14 vendors, 14 incidents](https://rewindex.com/events/2024-08-29-aws)
- This incident names AWS (location or integration). (hop 1, posted +41 min vs the first vendor naming AWS)
- Evidence: “…nue to monitor this issue. We're experiencing issues delivering push notifications in the ap-southeast-1 region. We are investigating and will post an update soon.…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 1 blamed AWS<br/>Segment, Ably, Front"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 1 blamed AWS<br/>Confluent, Semgrep"]:::blames
  root --> h4
  me["Ably (this incident)<br/>posted +41 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2024-08-29 09:41 UTC: We're experiencing issues delivering push notifications in the ap-southeast-1 region. We are investigating and will post an update soon.
- **monitoring** 2024-08-29 09:59 UTC: We have identified the issue and implemented mitigation. We will continue to monitor this issue.
- **resolved** 2024-08-29 10:12 UTC: This issue is now resolved and queue and push services are operating as expected.


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Canonical: https://rewindex.com/company/ably/incidents/r840czl3vrph · Markdown: https://rewindex.com/company/ably/incidents/r840czl3vrph.md · JSON: https://rewindex.com/api/v1/companies/ably/incidents/r840czl3vrph · Generated 2026-10-19T23:16:07.616Z