# Ably: Network issues for reactor queues in us-east-1

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-28 18:50 UTC · Resolved: 2023-09-28 18:50 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/v4tl12skwwry](https://stspg.io/v4tl12skwwry)
- [Company: Ably](https://rewindex.com/company/ably.md)

## Part of an outage event

- [AWS outage, Sep 28, 2023: 23 vendors, 24 incidents](https://rewindex.com/events/2023-09-28-aws)
- This incident names AWS (location or integration). (hop 1, posted +0 min vs the first vendor naming AWS)
- Evidence: “…Network issues for reactor queues in us-east-1 We're currently experiencing network timeouts for hosted reactor queues in the us-east-1 region, we are investigating. 28th Sep 09:01 PM Our team are con…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 1 blamed AWS<br/>Ably, Temporal Cloud, Keeper"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 3 blamed AWS<br/>Dremio, Firebolt, CockroachDB, Elastic Cloud"]:::blames
  root --> h4
  later["Later<br/>3 vendors, 1 blamed AWS<br/>Aptible, Temporal Cloud, Confluent"]:::blames
  root --> later
  me["Ably (this incident)<br/>posted +0 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2023-09-28 18:50 UTC: We're currently experiencing network timeouts for hosted reactor queues in the us-east-1 region, we are investigating. 28th Sep 09:01 PM Our team are continuing to investigate network timeouts for hosted reactor queues in the us-east-1 region. 28th Sep 10:03 PM We have deployed a change to work around ongoing networking issues affecting the queues service in us-east-1. As far as we can tell, this has been successful and service performance has returned to normal. We will continue to monitor the situation. 28th Sep 10:10 PM The service is performing normally.


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Canonical: https://rewindex.com/company/ably/incidents/kk387sfmxmbl · Markdown: https://rewindex.com/company/ably/incidents/kk387sfmxmbl.md · JSON: https://rewindex.com/api/v1/companies/ably/incidents/kk387sfmxmbl · Generated 2026-10-20T00:04:00.321Z