# Ably: Elevated Realtime errors in EU regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-13 12:47 UTC · Resolved: 2025-08-13 13:25 UTC · Duration: 38 min
- Updates: 3 · Affected components: Ably Push Notifications - Push Notifications - Europe (Ireland), Push Notifications - Europe (Ireland), Ably Pub/Sub Channels - Europe (Ireland), Europe (Ireland), Ably Pub/Sub Channels - Europe (Frankfurt), Europe (Frankfurt)
- [Vendor status page: https://stspg.io/wp302vjbyfn7](https://stspg.io/wp302vjbyfn7)
- [Company: Ably](https://rewindex.com/company/ably.md)

## Summary

Ably reported a major incident with elevated Realtime errors affecting Pub/Sub Channels in Europe (Frankfurt) and Europe (Ireland), plus Push Notifications in Europe (Ireland). It started at 2025-08-13 12:47 UTC and was resolved at 2025-08-13 13:25 UTC; the computed duration was 37 min. No cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-13 12:47 UTC: We are currently investigating this issue.
- **monitoring** 2025-08-13 13:12 UTC: Issue has been resolved, we are monitoring.
- **resolved** 2025-08-13 13:25 UTC: The incident has been resolved

## Rewindex changes for this incident

- 2025-08-13 12:47 UTC: [Major incident: Elevated Realtime errors in EU regions](https://rewindex.com/change/id026f35819ea9c.md)


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Canonical: https://rewindex.com/company/ably/incidents/7ql6x8r1vw23 · Markdown: https://rewindex.com/company/ably/incidents/7ql6x8r1vw23.md · JSON: https://rewindex.com/api/v1/companies/ably/incidents/7ql6x8r1vw23 · Generated 2026-10-18T09:41:23.447Z