# 1Password: Email invites to some users are not being received for some customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-18 20:19 UTC · Resolved: 2025-09-19 18:17 UTC · Duration: 22 h
- Updates: 3 · Affected components: Admin console, Enterprise - Admin console, Admin console, Europe - Admin console, Admin console, USA/Global - Admin console, Admin console, Canada - Admin console
- [Vendor status page: https://stspg.io/r11j4hk7p898](https://stspg.io/r11j4hk7p898)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Timeline of updates

- **investigating** 2025-09-18 20:19 UTC: We are having some issues sending email invites to users for some customers. We are investigating the issue and will update this space when we have more information.
- **monitoring** 2025-09-18 21:59 UTC: We have made some changes to mitigate the issue and are seeing positive results. We will continue to monitor through tomorrow to confirm the issue is resolved.
- **resolved** 2025-09-19 18:17 UTC: We have confirmed resolution of this issue and this incident is now resolved.


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Canonical: https://rewindex.com/company/1password/incidents/y9pg9nl09zvd · Markdown: https://rewindex.com/company/1password/incidents/y9pg9nl09zvd.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/y9pg9nl09zvd · Generated 2026-10-18T10:35:07.464Z