# 1Password: Account governance functions are unavailable in SaaS Manager

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-22 17:55 UTC · Resolved: 2026-07-22 19:20 UTC · Duration: 1.4 h
- Updates: 2 · Affected components: SaaS Manager, USA/Global - SaaS Manager
- [Vendor status page: https://stspg.io/9bt7rtjljklp](https://stspg.io/9bt7rtjljklp)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Summary

1Password reported a major SaaS Manager outage in USA/Global starting 2026-07-22 17:55 UTC, resolved at 2026-07-22 19:20 UTC after 1 h 25 min. SaaS Manager could not communicate with Managed Credentials, potentially preventing Better Together customers from changing credential ownership. A fix was deployed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-22 17:55 UTC: SaaS Manager is currently unable to communicate with Managed Credentials. As a result, customers using Better Together features may be unable to make changes to credential ownership. We are actively investigating the issue and will provide updates as more information becomes available.
- **resolved** 2026-07-22 19:20 UTC: A fix has been deployed and this issue is now resolved.

## Rewindex changes for this incident

- 2026-07-22 17:55 UTC: [Major incident: Account governance functions are unavailable in SaaS Manager](https://rewindex.com/change/ifc77b67b8cf841.md)


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Canonical: https://rewindex.com/company/1password/incidents/vw89rqdwx7zc · Markdown: https://rewindex.com/company/1password/incidents/vw89rqdwx7zc.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/vw89rqdwx7zc · Generated 2026-10-18T09:53:33.198Z