# 1Password: SaaS Manager performance is degraded

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-16 15:51 UTC · Resolved: 2026-05-16 20:36 UTC · Duration: 4.8 h
- Updates: 4
- [Vendor status page: https://stspg.io/k22qf9c71xw0](https://stspg.io/k22qf9c71xw0)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Summary

1Password’s SaaS Manager had a major incident in the US and EU regions affecting file uploads/downloads, image and page loading, and some integrations and workflows. It started at 2026-05-16 15:51 UTC and was resolved at 2026-05-16 20:36 UTC, lasting 4 h 44 min; image-loading issues persisted after other functions recovered. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-16 15:51 UTC: Files can not be uploaded or downloaded, and images may not be loading properly. Pages within the application may not be loading. Some integrations and workflows may have experienced errors. This issue affects the US and EU regions. Our engineering team is currently investigating.
- **identified** 2026-05-16 17:33 UTC: The issue has been identified, and our engineers are working on a fix.
- **monitoring** 2026-05-16 17:46 UTC: Issues with file uploads and downloads, pages not loading, and errors affecting some integrations and workflows are now resolved. Customers may still experience issues with images loading properly, and our engineering team is actively working to resolve them. We expect further progress and resolution later today. The issue affected both the US and EU regions.
- **resolved** 2026-05-16 20:36 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-16 15:51 UTC: [Major incident: SaaS Manager performance is degraded](https://rewindex.com/change/iacaabd1b3c9c1f.md)


---
Canonical: https://rewindex.com/company/1password/incidents/q4nlhty38qlc · Markdown: https://rewindex.com/company/1password/incidents/q4nlhty38qlc.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/q4nlhty38qlc · Generated 2026-10-18T10:36:31.765Z