# 1Password: Some users are unable to interact with the admin console

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-25 15:43 UTC · Resolved: 2025-09-25 17:22 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: Canada - Sign in, Sign in, Admin console, Enterprise - Admin console, Enterprise - Sign in, Sign in, Sign in, USA/Global - Sign in, Admin console, Europe - Admin console, Admin console, USA/Global - Admin console, Admin console, Canada - Admin console, Europe - Sign in, Sign in
- [Vendor status page: https://stspg.io/vxmrb8r6166s](https://stspg.io/vxmrb8r6166s)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Summary

1Password reported a major incident causing admin console interaction errors and sign-in errors for some users, affecting listed components in Canada, Enterprise, Europe and USA/Global. It started at 2025-09-25 15:43 UTC and was resolved at 2025-09-25 17:22 UTC, lasting 1 h 38 min. Engineering rolled out mitigation at 16:33 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-25 15:43 UTC: We are actively investigating an issue where some users are encountering errors when interacting with the admin console, which leads to errors during sign-in.
- **monitoring** 2025-09-25 16:33 UTC: Our engineering team has rolled out mitigation to remedy affected users. We are monitoring the results.
- **resolved** 2025-09-25 17:22 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-25 15:43 UTC: [Major incident: Some users are unable to interact with the admin console](https://rewindex.com/change/i2a3dc708cd20c6.md)


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Canonical: https://rewindex.com/company/1password/incidents/nf0y43b5d2nm · Markdown: https://rewindex.com/company/1password/incidents/nf0y43b5d2nm.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/nf0y43b5d2nm · Generated 2026-10-18T11:34:16.052Z