# 1Password: SaaS Manager workflows and integrations are failing

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-05-04 17:59 UTC · Resolved: 2026-05-04 18:34 UTC · Duration: 35 min
- Updates: 3 · Affected components: Europe - Partnership API, Partnership API, Partnership API, USA/Global - Partnership API, Canada - Partnership API, Partnership API
- [Vendor status page: https://stspg.io/nknq7xrbw3tl](https://stspg.io/nknq7xrbw3tl)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Summary

1Password reported a critical SaaS Manager outage starting 2026-05-04 17:59 UTC, resolved at 2026-05-04 18:34 UTC (35 min). Workflows and integrations failed, stopping automatic onboarding and off-boarding; their pages also failed to load. A fix was implemented; failed workflows required manual re-runs, while failed integrations would re-run automatically within 24 hours, likely sooner. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-05-04 17:59 UTC: Workflows and integrations have not run as of approximately 12:30pm ET today, this means that automatic onboarding and off-boarding are currently not occurring. In addition, the Workflows and Integrations pages are failing to load. Our Engineering team has identified the issue and are currently working on a fix.
- **monitoring** 2026-05-04 18:27 UTC: A fix has been implemented and we are now monitoring the results. Failed workflows will need to be manually re-run, failed integrations will re-run automatically within 24 hours but likely sooner.
- **resolved** 2026-05-04 18:34 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-04 17:59 UTC: [Critical incident: SaaS Manager workflows and integrations are failing](https://rewindex.com/change/i7d95d7f7b478b7.md)


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Canonical: https://rewindex.com/company/1password/incidents/j50wsgdngks8 · Markdown: https://rewindex.com/company/1password/incidents/j50wsgdngks8.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/j50wsgdngks8 · Generated 2026-10-18T09:54:06.898Z