# 1Password: Item Usage Metrics Not Updating in Real Time

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-13 23:55 UTC · Resolved: 2025-11-18 15:37 UTC · Duration: 5 d
- Updates: 9 · Affected components: Admin console, Enterprise - Admin console, Europe - Events API and Reporting, Events API and Reporting, Canada - Events API and Reporting, Events API and Reporting, Admin console, Europe - Admin console, Admin console, USA/Global - Admin console, Admin console, Canada - Admin console, Enterprise - Events API and Reporting, Events API and Reporting, Events API and Reporting, USA/Global - Events API and Reporting
- [Vendor status page: https://stspg.io/r67drjxy3d6d](https://stspg.io/r67drjxy3d6d)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Timeline of updates

- **investigating** 2025-11-13 15:57 UTC: Some users may notice that the Item Usage information shown in dashboards and reports isn’t updating right away. The data is still accurate, but may take longer than usual to refresh. Our team is working to restore real-time updates.
- **investigating** 2025-11-13 16:58 UTC: We are continuing to investigate this issue.
- **investigating** 2025-11-13 18:19 UTC: Our teams continue to actively investigate this issue.
- **investigating** 2025-11-13 21:50 UTC: We are continuing to investigate this issue. We identified a potential root cause and work is in progress to confirm. We will share another update when that work is complete.
- **identified** 2025-11-13 23:55 UTC: We've identified the issue and our team is taking steps towards mitigating.
- **identified** 2025-11-14 21:49 UTC: We've observed signs of improvement from steps we've taken so far, and we are continuing work to mitigate the issue. We will share another update when that work is complete.
- **identified** 2025-11-15 01:15 UTC: We've completed mitigation work and are monitoring results.
- **monitoring** 2025-11-15 01:16 UTC: We've completed mitigation work and item usage metrics appear to be updating in real time. We will continue to closely monitor performance to ensure the issue is fully resolved.
- **resolved** 2025-11-18 15:37 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/1password/incidents/2tvk2wqqlbv6 · Markdown: https://rewindex.com/company/1password/incidents/2tvk2wqqlbv6.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/2tvk2wqqlbv6 · Generated 2026-10-18T11:34:33.894Z