# 1Password: SSO users cannot complete recovery on existing devices

> 1Password status incident “SSO users cannot complete recovery on existing devices” on 2023-08-31: impact minor (vendor’s label), 1.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/1password/incidents/27d9hz7y24tx
Last updated: 2023-08-31T20:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-31 19:09 UTC · Resolved: 2023-08-31 20:58 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://status.1password.com/incidents/27d9hz7y24tx](https://status.1password.com/incidents/27d9hz7y24tx)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Timeline of updates

- **resolved** 2023-08-31 20:58 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by 1Password, started 2023-08-31 19:09 UTC, resolved after 1.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/1password/incidents/27d9hz7y24tx
- Citation: 1Password, “SSO users cannot complete recovery on existing devices” (2023-08-31 19:09 UTC). Archived by Rewindex: https://rewindex.com/company/1password/incidents/27d9hz7y24tx (CC BY 4.0).
- Markdown link: `[1Password: SSO users cannot complete recovery on existing devices (2023-08-31)](https://rewindex.com/company/1password/incidents/27d9hz7y24tx)`


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Canonical: https://rewindex.com/company/1password/incidents/27d9hz7y24tx · Markdown: https://rewindex.com/company/1password/incidents/27d9hz7y24tx.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/27d9hz7y24tx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:42:24.816Z