# 1Password change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [1Password](https://rewindex.com/company/1password.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 21 | 21 | 2026-10-16 23:45 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-10-16 23:45 UTC | Major incident | [Major incident: High error rate on 1Password.com](https://rewindex.com/change/ia862c4ad178d1b.md) | outage | A major high-error-rate incident on 1Password.com affected USA/Global access to passwords and other items, Admin console, Sign in, and syncing between devices starting 2026-10-16 23:45 UTC. A fix was deployed at 10-17 03:13 UTC; the incident remained open under monitoring when archived, open for 3 h 27 min at the last update. | | 2026-09-09 20:43 UTC | Major incident | [Major incident: Device Trust Service Disruption](https://rewindex.com/change/i595056c8f57b56.md) | outage | 1Password reported a major Device Trust disruption affecting the USA/Global Device Trust Authentication Service, with possible device posture check delays or authentication failures. It started at 2026-09-09 20:43 UTC and was resolved at 2026-09-09 21:11 UTC, lasting 27 min. The vendor identified and rolled back the triggering change. | | 2026-07-22 17:55 UTC | Major incident | [Major incident: Account governance functions are unavailable in SaaS Manager](https://rewindex.com/change/ifc77b67b8cf841.md) | outage | 1Password reported a major SaaS Manager outage in USA/Global starting 2026-07-22 17:55 UTC, resolved at 2026-07-22 19:20 UTC after 1 h 25 min. SaaS Manager could not communicate with Managed Credentials, potentially preventing Better Together customers from changing credential ownership. A fix was deployed. | | 2026-07-02 19:44 UTC | Major incident | [Critical incident: Device Trust Outage](https://rewindex.com/change/i0a59639954a089.md) | outage | 1Password reported a critical Device Trust outage affecting its API, Authentication Service, Checks Server and Portal in Europe and USA/Global. The incident ran from 2026-07-02 19:44 UTC to 2026-07-02 20:30 UTC (46 min); 1Password deployed a fix and reported all services operational. | | 2026-06-11 21:49 UTC | Major incident | [Critical incident: Device Trust Authentication Service Experiencing Timeout Errors](https://rewindex.com/change/i3be7e17176257e.md) | outage | 1Password reported a critical Device Trust Authentication Service incident affecting USA/Global, with authentication failures, timeouts and 503 errors. It started at 2026-06-11 21:49 UTC and was resolved at 2026-06-12 23:18 UTC, lasting 25 h 29 min. Authentication services were reported recovered at 06-11 22:32 UTC; the vendor later reported identifying a cause and taking relief steps without specifying details. | | 2026-05-16 15:51 UTC | Major incident | [Major incident: SaaS Manager performance is degraded](https://rewindex.com/change/iacaabd1b3c9c1f.md) | outage | 1Password’s SaaS Manager had a major incident in the US and EU regions affecting file uploads/downloads, image and page loading, and some integrations and workflows. It started at 2026-05-16 15:51 UTC and was resolved at 2026-05-16 20:36 UTC, lasting 4 h 44 min; image-loading issues persisted after other functions recovered. | | 2026-05-04 17:59 UTC | Major incident | [Critical incident: SaaS Manager workflows and integrations are failing](https://rewindex.com/change/i7d95d7f7b478b7.md) | outage | 1Password reported a critical SaaS Manager outage starting 2026-05-04 17:59 UTC, resolved at 2026-05-04 18:34 UTC (35 min). Workflows and integrations failed, stopping automatic onboarding and off-boarding; their pages also failed to load. A fix was implemented; failed workflows required manual re-runs, while failed integrations would re-run automatically within 24 hours, likely sooner. | | 2026-04-27 14:54 UTC | Major incident | [Critical incident: Login and Sync Issues](https://rewindex.com/change/ic9ee991bc4c252.md) | outage | 1Password reported a critical USA/Global incident causing login and sync failures or delays, including via CLI. It started 2026-04-27 14:54 UTC and resolved 2026-04-28 18:00 UTC, a recorded duration of 27 h 6 min. The postmortem reports approximately 86 minutes of impact across all web APIs and cites a deployed defect. | | 2026-04-22 15:18 UTC | Major incident | [Major incident: Sign-in issues affecting 1Password SaaS Manager](https://rewindex.com/change/iafee998c87c18c.md) | outage | 1Password SaaS Manager experienced a major-impact sign-in incident affecting Sign in and USA/Global - Sign in, starting at 2026-04-22 15:18 UTC. The issue was mitigated at 15:27 UTC and resolved at 2026-04-22 16:06 UTC; the recorded duration was 47 min. | | 2026-04-14 17:25 UTC | Major incident | [Critical incident: 1Password Hosted Service in the US experiencing high latency and errors](https://rewindex.com/change/i8062252c2ae18e.md) | outage | 1Password’s US hosted service experienced critical high latency and errors, potentially preventing sign-in and syncing changes between clients. The incident started at 2026-04-14 17:25 UTC and was resolved at 2026-04-15 01:54 UTC, lasting 8 h 29 min. A fix was implemented at 04-14 18:00 UTC. | | 2026-04-13 17:24 UTC | Major incident | [Major incident: SSO sign-in failing on some attempts for some users](https://rewindex.com/change/idbf9cf06dd67fb.md) | degradation | 1Password reported major SSO degradation affecting Canada, Enterprise, Europe and USA/Global, with some users needing to retry IdP authentication because of an upstream provider. It started on 2026-04-13 17:24 UTC and was resolved on 2026-04-22 15:17 UTC, lasting 8 days 21 h. | | 2025-11-30 20:35 UTC | Major incident | [Major incident: 1Password.com Website Access Degradation](https://rewindex.com/change/i73a8d0fdc61602.md) | outage | 1Password.com failed to load for some customers in a major-impact incident affecting the website’s USA/Global component. It started at 2025-11-30 20:35 UTC and was resolved at 2025-11-30 21:52 UTC, lasting 1 h 16 min; 1Password identified an issue with an upstream vendor. | | 2025-11-18 17:22 UTC | Major incident | [Major incident: Service Degradation Affecting Sign In, SSO, MFA](https://rewindex.com/change/i14f87c6fa59bb7.md) | degradation | 1Password reported major degradation affecting sign in, SSO, MFA and access to items, including USA/Global services, starting 2025-11-18 17:22 UTC and resolved at 2025-11-18 19:15 UTC (1 h 52 min). A mitigation restored service at 2025-11-18 18:22 UTC, followed by monitoring until resolution. | | 2025-11-18 12:06 UTC | Major incident | [Major incident: 1password.com Website Access Degradation](https://rewindex.com/change/i45f24a429e378c.md) | outage | 1Password reported a major degradation: its marketing site failed to load for some customers from 2025-11-18 12:06 UTC to 2025-11-18 15:47 UTC, lasting 3 h 41 min. The app and password manager remained fully operational. An upstream vendor issue was identified; that vendor implemented a fix, and the incident was resolved. | | 2025-10-28 20:41 UTC | Major incident | [Major incident: Some MSP users are unable to access Managed Companies](https://rewindex.com/change/if1731e673eb0f7.md) | outage | Some 1Password MSP users encountered a continuous loading screen accessing Managed Companies in the Admin console (USA/Global). The vendor classified the impact as major; the incident began at 2025-10-28 20:41 UTC and lasted 4 h 55 min, resolving at 2025-10-29 01:37 UTC after a mitigation was released to production. | | 2025-10-20 09:05 UTC | Major incident | [Major incident: Intermittent performance issues with 1Password.com](https://rewindex.com/change/i1315bd775ee1ca.md) | degradation | 1Password reported a major degradation affecting the 1Password.com website, sign-in, and access to passwords and other items in USA/Global, with intermittent action errors. The incident ran from 2025-10-20 09:05 UTC to 2025-10-21 13:51 UTC (28 h 45 min); resolution followed AWS reporting all services back to normal. | | 2025-09-26 16:51 UTC | Major incident | [Major incident: Degraded performance when accessing 1Password](https://rewindex.com/change/ifdd0c2e4c991da.md) | degradation | 1Password reported a major degradation affecting its web interface and APIs for all customers in the US region, including SSO, sign-in, sign-up and CLI. The incident ran from 2025-09-26 16:51 UTC to 2025-09-26 20:24 UTC (3 h 33 min); a deployed mitigation addressed the issue. | | 2025-09-25 15:43 UTC | Major incident | [Major incident: Some users are unable to interact with the admin console](https://rewindex.com/change/i2a3dc708cd20c6.md) | outage | 1Password reported a major incident causing admin console interaction errors and sign-in errors for some users, affecting listed components in Canada, Enterprise, Europe and USA/Global. It started at 2025-09-25 15:43 UTC and was resolved at 2025-09-25 17:22 UTC, lasting 1 h 38 min. Engineering rolled out mitigation at 16:33 UTC. | | 2025-09-24 03:00 UTC | Major incident | [Major incident: Some users are unable to interact with the admin console](https://rewindex.com/change/id4074742c14e33.md) | outage | 1Password reported a major outage affecting admin-console interactions and sign-in across Canada, Enterprise, Europe, and USA/Global. It started 2025-09-24 03:00 UTC, lasted 1 h 9 min, and was resolved at 2025-09-24 04:10 UTC after mitigation. The postmortem says customers with certain account configurations were blocklisted and received 403 errors. | | 2025-09-23 21:24 UTC | Major incident | [Major incident: Provisioning invite links are not working](https://rewindex.com/change/ic3df8e6f070c27.md) | outage | 1Password reported a major outage: provisioning invite links returned errors, blocking invite acceptance across Canada, Enterprise, Europe, and USA/Global sign-up components. The incident started at 2025-09-23 21:24 UTC and resolved at 2025-09-24 02:07 UTC (4 h 42 min). A fix was deployed; the postmortem attributed the failure to a web browser routing defect. | | 2025-09-18 14:48 UTC | Major incident | [Major incident: Contact and Sales Forms Returning Errors to Users](https://rewindex.com/change/i42e79b5c98d9dd.md) | outage | 1Password reported a major outage affecting Contact Us, Webinars, Resources, Contact Sales, and Contact Sales XAM forms, causing timeouts or errors. It lasted 2 h 20 min, from 2025-09-18 14:48 UTC to 2025-09-18 17:08 UTC. A provider deployed a fix, and error rates returned to normal. | --- Canonical: https://rewindex.com/company/1password/changes · Markdown: https://rewindex.com/company/1password/changes.md · JSON: https://rewindex.com/api/v1/companies/1password/changes · Generated 2026-10-18T00:51:07.867Z