# Elastic Cloud: Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)

**Summary:** _summary pending_
## Part of an outage event

- [Google Cloud europe-west2 outage, Oct 20, 2026: 19 vendors, 19 incidents](https://rewindex.com/events/2026-10-20-google-cloud-europe-west2)
- This incident blames Google Cloud as the cause. (hop 1, posted +43 min vs Google Cloud’s own post)
- Evidence: “…Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) The infrastructure incident at our cloud provider affecting availability zone europe-west2-b…”

```mermaid
flowchart LR
  root["Google Cloud europe-west2<br/>posted 06:08 UTC"]:::root
  before["Posted before Google Cloud did<br/>1 vendor, 1 blamed Google Cloud<br/>JFrog"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed Google Cloud<br/>Aiven, Northflank, Elastic Cloud, dbt Labs"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Google Cloud<br/>MongoDB Atlas, Sourcegraph, CockroachDB, ClickHouse Cloud"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 1 blamed Google Cloud<br/>Grafana Cloud, Confluent"]:::blames
  root --> later
  me["Elastic Cloud (this incident)<br/>posted +43 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-20 12:43 UTC · Detected: 2026-10-20 12:43 UTC
- [Source: https://stspg.io/5hjf0b8sfxtp](https://stspg.io/5hjf0b8sfxtp)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before incident\_version:276/fqp6s6mdd9pt@1d4a4f6b2c43 → after incident\_version:276/fqp6s6mdd9pt@f739cc97ec94
- Change 5 of 8 for this incident

Incident page (full timeline): [Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/company/elastic-cloud/incidents/fqp6s6mdd9pt.md)
## What changed

**1. Added: Update** (identified) · 2026-10-20 12:24 UTC

```diff
+ The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region is ongoing. We are seeing slight signs of recovery, both from our cloud provider and from our own mitigation work. Elastic Cloud Hosted: Some of the affected deployments are recovering. Customers whose plan changes or other operations failed during the incident are advised to retry them from the Elastic Cloud console. Operations that depend on the affected zone may take longer than usual, or fail again, until recovery progresses further. Some deployments may remain unavailable or degraded. Elastic Serverless: Some projects may remain unavailable or degraded.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 06:51 UTC | [Major incident: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/i6681fd0b30712e.md) | outage |
| 2026-10-20 08:03 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/rb51ab63552b5b5.md) | Normal progress |
| 2026-10-20 09:23 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/r6e5cd5ecad7f24.md) | Normal progress |
| 2026-10-20 10:33 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/rd6d7d34cb6023d.md) |  |
| 2026-10-20 12:43 UTC | Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) (this change) |  |
| 2026-10-20 14:23 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/r92ad6149617285.md) |  |
| 2026-10-20 17:33 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/r05d6eb26244fc9.md) |  |
| 2026-10-20 22:13 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/ra8c803a59ee5b6.md) |  |

Previous: [change](https://rewindex.com/change/rd6d7d34cb6023d.md) · Next: [change](https://rewindex.com/change/r92ad6149617285.md) · All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/rfe793d44c623ba · Markdown: https://rewindex.com/change/rfe793d44c623ba.md · JSON: https://rewindex.com/api/v1/changes/rfe793d44c623ba · Generated 2026-10-21T02:17:31.461Z