# SendGrid: Incident updated: SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-23 05:04 UTC · Detected: 2026-10-23 05:04 UTC
- [Source: https://status.sendgrid.com/incidents/sw211jq8t8h6](https://status.sendgrid.com/incidents/sw211jq8t8h6)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/sw211jq8t8h6@1d6593344443 → after incident\_version:258/sw211jq8t8h6@9695a0e64d2a
- Change 1 of 6 for this incident

Incident page (full timeline): [SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil](https://rewindex.com/company/sendgrid/incidents/sw211jq8t8h6.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Delays between Twilio Phone Numbers and Multiple Networks in Brazil
+ SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
```

**2. Added: Update** (identified) · 2026-10-23 04:56 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 05:04 UTC | Incident updated: SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (this change) | Normal progress |
| 2026-10-23 07:04 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil](https://rewindex.com/change/r9ce4e1dee8738f.md) | Normal progress |
| 2026-10-23 11:03 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil](https://rewindex.com/change/rfccd991251674d.md) | Normal progress |
| 2026-10-23 14:13 UTC | [Incident updated: SMS Delivery Delays Between a Subset of Twilio Brazil Phone Numbers and Multiple Networks in Brazil](https://rewindex.com/change/r2e0da5c0b11716.md) | Normal progress |
| 2026-10-23 16:14 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil](https://rewindex.com/change/rccaa46fdcc961e.md) | Normal progress |
| 2026-10-23 19:03 UTC | [Incident updated: SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil](https://rewindex.com/change/r0680040f398872.md) | Normal progress |

Next: [change](https://rewindex.com/change/r9ce4e1dee8738f.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/rfbe29aabde67ce · Markdown: https://rewindex.com/change/rfbe29aabde67ce.md · JSON: https://rewindex.com/api/v1/changes/rfbe29aabde67ce · Generated 2026-10-24T12:01:21.431Z