# SendGrid: Incident updated: Voice Call Failures, Dialing Delays from a Subset of Twilio Mobile Numbers to Brazil

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-19 19:03 UTC · Detected: 2026-10-19 19:03 UTC
- [Source: https://stspg.io/6cs6lqsvvrzr](https://stspg.io/6cs6lqsvvrzr)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/ny4f1x332ggd@1bd5808e9eec → after incident\_version:258/ny4f1x332ggd@fd2a7fca03b6
- Change 4 of 9 for this incident

Incident page (full timeline): [Voice Call Failures, Dialing Delays from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/company/sendgrid/incidents/ny4f1x332ggd.md)
## What changed

**1. Changed: Title**

```diff
- Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil
+ Voice Call Failures, Dialing Delays from a Subset of Twilio Mobile Numbers to Brazil
```

**2. Added: Update** (identified) · 2026-10-19 19:00 UTC

```diff
+ Twilio customers may be experiencing voice call failures, and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 14:33 UTC | [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/re2a74ab9bb02e9.md) |  |
| 2026-10-19 16:33 UTC | [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/ra5a0772f35bd6a.md) |  |
| 2026-10-19 17:53 UTC | [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/r57bdceb7551921.md) |  |
| 2026-10-19 19:03 UTC | Incident updated: Voice Call Failures, Dialing Delays from a Subset of Twilio Mobile Numbers to Brazil (this change) |  |
| 2026-10-19 20:03 UTC | [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/ra60c6fd1f9e02b.md) |  |
| 2026-10-19 20:53 UTC | [Incident updated: Voice Call Failures and Post Dial Delay From a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/rf3af27f9d58485.md) |  |
| 2026-10-19 21:53 UTC | [Incident updated: Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/r33cd1ad5d6dfaf.md) |  |
| 2026-10-19 22:03 UTC | [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/r1dc24e63d26bd7.md) |  |
| 2026-10-19 22:53 UTC | [Incident updated: Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/rdd7840d81ea8d1.md) |  |

Previous: [change](https://rewindex.com/change/r57bdceb7551921.md) · Next: [change](https://rewindex.com/change/ra60c6fd1f9e02b.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/rfb8f68b2d1cb68 · Markdown: https://rewindex.com/change/rfb8f68b2d1cb68.md · JSON: https://rewindex.com/api/v1/changes/rfb8f68b2d1cb68 · Generated 2026-10-20T00:17:19.680Z