# Salesforce: Incident updated: Feature Service Disruption: Field Service Scheduling

> Incident updated: Feature Service Disruption: Field Service Scheduling. Detected 2026-11-12 by Rewindex: what changed on Salesforce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rf70236d0f6574e
Last updated: 2026-11-12T17:03:00Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-12 17:03 UTC · Detected: 2026-11-12 17:03 UTC
- [Source: https://status.salesforce.com/incidents/20004593](https://status.salesforce.com/incidents/20004593)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004593@9132da9bfa68 → after incident\_version:130/20004593@9aff63a6d48f
- Change 6 of 6 for this incident

Incident page (full timeline): [Feature Service Disruption: Field Service Scheduling](https://rewindex.com/company/salesforce/incidents/20004593.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-11-12 16:23 UTC
```

**3. Added: Update** (update) · 2026-11-12 16:35 UTC

```diff
+ The issue affecting custom actions in the Field Service Lightning (FSL) Dispatch and Scheduling Console in sandbox environments is now resolved. At 16:23 UTC, we completed the rollback of the release on all impacted sandbox instances. Customers can once again view and use their custom actions and resume any blocked sandbox deployments. Production environments weren't affected.  We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 13:03 UTC | [Incident updated: Feature Service Disruption: Field Service Scheduling](https://rewindex.com/change/r866070abfd4610.md) |  |
| 2026-11-12 14:03 UTC | [Incident updated: Feature Service Disruption: Field Service Scheduling](https://rewindex.com/change/r69c8887c7d468e.md) |  |
| 2026-11-12 15:03 UTC | [Incident updated: Feature Service Disruption: Field Service Scheduling](https://rewindex.com/change/r01bc5063383074.md) |  |
| 2026-11-12 15:33 UTC | [Incident updated: Feature Service Disruption: Field Service Scheduling](https://rewindex.com/change/rcba5dc77272c8d.md) |  |
| 2026-11-12 16:33 UTC | [Incident updated: Feature Service Disruption: Field Service Scheduling](https://rewindex.com/change/rf30cb8ea8e2223.md) |  |
| 2026-11-12 17:03 UTC | Incident updated: Feature Service Disruption: Field Service Scheduling (this change) |  |

Previous: [change](https://rewindex.com/change/rf30cb8ea8e2223.md) · All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Feature Service Disruption: Field Service Scheduling on Salesforce’s status page, changed 2026-11-12 17:03 UTC (change 6 of 6).

- Canonical URL: https://rewindex.com/change/rf70236d0f6574e
- Citation: Salesforce, “Incident updated: Feature Service Disruption: Field Service Scheduling” (2026-11-12 17:03 UTC). Archived by Rewindex: https://rewindex.com/change/rf70236d0f6574e (CC BY 4.0).
- Markdown link: `[Salesforce: Incident updated: Feature Service Disruption: Field Service Scheduling (2026-11-12)](https://rewindex.com/change/rf70236d0f6574e)`


---
Canonical: https://rewindex.com/change/rf70236d0f6574e · Markdown: https://rewindex.com/change/rf70236d0f6574e.md · JSON: https://rewindex.com/api/v1/changes/rf70236d0f6574e · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T18:45:20.218Z