# Twilio: Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States

> Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States. Detected 2026-10-29 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rf6e169af6ae118
Last updated: 2026-10-29T07:53:46Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-29 07:53 UTC · Detected: 2026-10-29 07:53 UTC
- [Source: https://status.twilio.com/incidents/6p5h9xk8vgc1](https://status.twilio.com/incidents/6p5h9xk8vgc1)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/6p5h9xk8vgc1@8c337757f7d5 → after incident\_version:125/6p5h9xk8vgc1@63e587cf5699
- Change 1 of 4 for this incident

Incident page (full timeline): [Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/company/twilio/incidents/6p5h9xk8vgc1.md)
## What changed

**1. Added: Update** (investigating) · 2026-10-29 07:40 UTC

```diff
+ Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 07:53 UTC | Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States (this change) | Normal progress |
| 2026-10-29 08:33 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r9093fa40687de6.md) | Normal progress |
| 2026-10-29 09:43 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r21a17d1c702ace.md) | Normal progress |
| 2026-10-29 10:33 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/rf18655e2af26a7.md) |  |

Next: [change](https://rewindex.com/change/r9093fa40687de6.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/rf6e169af6ae118 · Markdown: https://rewindex.com/change/rf6e169af6ae118.md · JSON: https://rewindex.com/api/v1/changes/rf6e169af6ae118 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T11:13:58.752Z