# Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines

> Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines. Detected 2026-10-30 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rf52fa051305c9d
Last updated: 2026-10-30T19:03:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-30 19:03 UTC · Detected: 2026-10-30 19:03 UTC
- [Source: https://status.twilio.com/incidents/2c6hzdy14lwb](https://status.twilio.com/incidents/2c6hzdy14lwb)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/2c6hzdy14lwb@b7a4ade61999 → after incident\_version:125/2c6hzdy14lwb@c95ea614e0c1
- Change 2 of 3 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines](https://rewindex.com/company/twilio/incidents/2c6hzdy14lwb.md)
## What changed

**1. Added: Update** (investigating) · 2026-10-30 19:00 UTC

```diff
+ Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-30 17:03 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines](https://rewindex.com/change/rfcf54448792618.md) | Normal progress |
| 2026-10-30 19:03 UTC | Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (this change) | Normal progress |
| 2026-10-30 19:13 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines](https://rewindex.com/change/r57697aa4829d88.md) | Normal progress |

Previous: [change](https://rewindex.com/change/rfcf54448792618.md) · Next: [change](https://rewindex.com/change/r57697aa4829d88.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/rf52fa051305c9d · Markdown: https://rewindex.com/change/rf52fa051305c9d.md · JSON: https://rewindex.com/api/v1/changes/rf52fa051305c9d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T12:10:48.143Z